Your privacy matters to us. This policy explains exactly what personal data jiliw collects, how it is used, and the rights you hold as a player on our platform.
Here are the six core principles that guide how jiliw handles your personal information.
jiliw collects only the data necessary to operate your account — including your name, mobile number, date of birth, and transaction history. We do not collect data we do not need.
Your data is used to verify your identity, process transactions, deliver promotions, and improve the jiliw platform. We do not sell your personal data to third parties.
jiliw uses industry-standard SSL encryption, secure data storage, and strict access controls to protect your personal information from unauthorized access or disclosure.
Data is shared only with trusted service providers (payment processors, KYC partners) and regulatory authorities where legally required. All third parties are bound by strict confidentiality agreements.
As a jiliw player, you have the right to access, correct, or request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days.
jiliw uses cookies to maintain your session, remember preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
jiliw ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes how jiliw collects, processes, stores, and protects personal information in connection with the operation of the jiliw online casino and sports betting platform, accessible at jiliw.net.
This Privacy Policy applies to all users of the jiliw platform, including registered players, visitors to the jiliw website, and individuals who contact jiliw's customer support team. It covers all personal data collected through the jiliw website, mobile-optimized interface, and any related services.
By registering for a jiliw account or using any part of the jiliw platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the jiliw platform.
This Privacy Policy should be read alongside jiliw's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website.
For the purposes of applicable data protection legislation, jiliw acts as the data controller in respect of personal data collected through the jiliw platform. As data controller, jiliw determines the purposes and means of processing your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact jiliw's data protection team using the contact details provided in Section 15 of this policy.
jiliw collects the following categories of personal data from players and website visitors:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, ID number | Account verification, KYC compliance |
| Contact | Mobile number, email | Account communications, support |
| Financial | GCash, BDO details | Deposits, withdrawals, AML compliance |
| Gaming | Bet history, session logs | Service delivery, responsible gaming |
| Technical | IP address, device info | Security, fraud prevention, analytics |
jiliw collects personal data through the following means:
jiliw processes your personal data on the following legal bases:
jiliw uses your personal data for the following purposes:
jiliw does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this policy:
jiliw engages trusted third-party service providers to assist in operating the platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification and KYC providers, fraud detection and cybersecurity partners, and cloud infrastructure providers. All service providers are contractually bound to process your data only on jiliw's instructions and to maintain appropriate security standards.
jiliw may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts where required by Philippine law or a valid legal order. jiliw will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of jiliw's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.
jiliw may share your data with other parties where you have provided explicit consent to such sharing. You may withdraw this consent at any time by contacting jiliw's support team.
jiliw uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit jiliw. The following types of cookies are used:
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jiliw platform.
jiliw retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
When your data is no longer required, jiliw will securely delete or anonymize it in accordance with our data disposal procedures.
jiliw takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure, including:
In the event of a personal data breach that poses a risk to your rights and freedoms, jiliw will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights in relation to your personal data held by jiliw:
To exercise any of these rights, please contact jiliw's support team using the details in Section 15. jiliw will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
The jiliw platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gambling regulations. jiliw does not knowingly collect personal data from individuals under the age of 21. If jiliw becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted.
If you believe a minor has registered on the jiliw platform, please contact our support team immediately so we can take appropriate action.
jiliw primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your data to service providers or partners located outside the Philippines — for example, cloud infrastructure or fraud prevention services — jiliw ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.
Such safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection. By using the jiliw platform, you consent to such transfers where necessary for the delivery of our services.
jiliw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, jiliw will notify registered players via their registered Philippine mobile number or through an in-platform notification.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this policy periodically. Your continued use of the jiliw platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jiliw, please contact our data protection team:
jiliw Data Protection Team
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response time: Within 30 days for data subject requests
jiliw serves players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. We are committed to handling every privacy inquiry with care and transparency.